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FAQ's & Delivery

 

 

Ordering

After placing your order with A Bird & A Bee for your wedding stationery you will receive an email from us requesting your invitation information, wording and colour choices along with any other additional information you feel that we need. Once we receive your information we will then send you a PDF proof of your stationery for you to approve, then print your stationery and send you an email when we are ready to dispatch your order.

 

Proofs/Timings

PDF Proofs are sent via email, using the wording in your order - please note that you are responsible for checking wording, spelling and grammar. If designs are approved with errors and subsequently printed, A Bird & A Bee will not be held responsible and if replacements are required we will charge you again.

Once we have received your order information and payment in full, we aim to get PDF proofs to you within one week (may vary in busy times). Once approved, your finished stationery will be delivered within 4 weeks of your proof approval. If you need them sooner than this please drop us an email and we will do our best to help you.

 

Samples

Due to the high volume of sample requests we get, A Bird & A Bee cannot offer free samples so you have to order and pay for the sample(s) that you require. Samples will have standard text and will not be personalised. Samples will not include envelopes or tags. Samples will be sent by first class mail.

 

Refunds

We do not offer full refunds due to the nature of our business, once an order is placed we order supplies in and so we can only offer a 50% refund even if orders have not gone through to the design stage. If a proof was approved and you decide you are not happy for any reason with your finished stationery, A Bird & A Bee cannot offer any refund on the personalised stationery due to the time we have spent proofing/designing and printing your stationery.  A Bird & A Bee is not responsible for any spelling, wording, layout, color, size, materials, item or information errors.  Please order a sample if you wish to check the cardstock we use or the quality of our products.

 

Delivery

Delivery will be via Royal Mail First Class 'Signed For' Delivery (except samples)

 

 

 

Delivery Prices:

Orders £0 - £9.99 = £1.45

Orders £10.00 - £19.99 = £2.95

Orders £20.00 - 149.99 = £4.95

Orders over £150.00 = £6.95

 

Please note that postage covers packaging costs and postage and are priced according to weight.

 

* Please note manilla card is a porous material and therefore print colours may vary slightly from

proof colours. The card is also a recycled material and may therefore have slight flaws

and imperfections within the card, this is a natural and normal chacteristic of manilla card.